Terms & Conditions

# AB Transport Dubai Terms and Conditions explain the rules for using our website and transportation services, including bookings, payment methods, cancellations, and customer responsibilities. Please read these terms carefully before using our services.1. General Website Terms# AB Transport Dubai Terms and Conditions Services .

  • Any dispute or claim related to this website shall be governed by the laws of the UAE.
  • Users under 18 years are not allowed to register or transact on this website.

2. Payment Methods

  • We do not store your payment details.
  • We only act as a payment gateway.## Booking and Reservations Customers should provide accurate information when requesting transportation services from AB Transport Dubai. This may include the pickup location, destination, travel date, preferred time, number of passengers, and other relevant requirements. A booking should be considered confirmed only after the applicable confirmation has been provided by the company. ## Service Availability Transportation services depend on vehicle availability, scheduling, location, and the type of service requested. Customers are encouraged to make reservations in advance, especially during busy periods, holidays, and major events. AB Transport Dubai may discuss alternative arrangements if the requested service is unavailable. ## Pricing and Payments Prices may vary depending on the journey distance, service duration, vehicle type, waiting time, and other agreed requirements. Customers should confirm the applicable price and payment arrangements before the booking is finalized. Any additional charges should be communicated and agreed upon according to the company's actual booking policy. ## Cancellations and Booking Changes Customers who need to cancel or modify a reservation should contact AB Transport Dubai as early as possible. Cancellation charges, refund eligibility, and changes to pickup times may depend on the conditions communicated when the booking is made. Customers should review these conditions before confirming their reservation. ## Customer Responsibilities Customers are responsible for providing accurate booking details and being available at the agreed pickup location and time. Any changes to the itinerary should be communicated promptly. Passengers are expected to behave respectfully, follow applicable safety instructions, and comply with relevant laws during the journey. ## Vehicle Use and Passenger Safety Passengers should use the vehicle responsibly and follow the driver's reasonable safety instructions. Any specific requirements concerning luggage, passenger numbers, accessibility, or additional stops should be discussed before the journey. Service arrangements must comply with applicable transportation regulations. ## Website Information AB Transport Dubai aims to keep the information published on its website accurate and helpful. However, service availability, descriptions, and other details may change over time. Customers should contact the company to confirm important information before relying on it to make travel arrangements. ## Privacy and Personal Information Information submitted through the website or during a booking should be handled in accordance with the company's Privacy Policy and applicable data protection requirements. Customers can review the Privacy Policy for further information about how personal information may be collected and used. ## Changes to These Terms AB Transport Dubai may update these Terms and Conditions when its services, business procedures, or legal requirements change. Updated terms should be published on this page with an appropriate revision date. Customers should review the latest version before making a new booking. ## Contact Information If you have questions about these Terms and Conditions, bookings, payments, or transportation services, contact AB Transport Dubai using the contact details published on our website. Please clarify any important booking conditions with the company before confirming your reservation. Payment information is securely stored by our payment provider.
  • We accept Visa and MasterCard credit/debit cards in AED.
  • Multiple bookings may appear as separate transactions on your statement.
  • We do not provide services to OFAC-sanctioned countries in accordance with UAE law.
  • Cardholders must retain transaction records and review merchant policies.

Bundle Ride Terms & Conditions

Validity & Sharing

  • Bundles are valid for the duration mentioned in the package.
  • Unused rides expire and are non-refundable.
  • Bundles can be shared with friends and family.

Exclusions & Surcharges

  • Not valid for: Out of Dubai, Dubai South, Damac Hills 2, Al Ghadeer Village, Al Nahda, Al Qusais (15% discount on standard rates applies for these areas instead).
  • Peak Hours (2:00 AM – 2:00 PM): Bundle customers +AED 20, Non-bundle customers +AED 30.
  • Not valid on Christmas and New Year holidays.
  • Extra hours/services are charged as per standard rates.

Rescheduling & Cancellation

  • Changes must be made 3 hours prior to booking time.
  • Late cancellations may result in deducting the ride from the bundle.
  • Bundles are non-refundable.

Chauffeur Partnership Program

Fees & Eligibility

  • AED 100 non-refundable sign-up fee (renewed every 6 months).
  • AED 200 refundable security deposit (processed 25 days after exit, non-refundable for violations).
  • Minimum 3 years of light vehicle driving experience, valid documents.
  • No record of illegal activity, drug use, or serious accidents. Age below 45 years.

Responsibilities & Termination

  • Follow assigned schedules, traffic laws, and bear any traffic fines incurred.
  • Cancellations must be informed 2 hours before the ride.
  • We may terminate for repeated violations. Drivers may exit with 20 days' written notice.

By purchasing a service or enrolling in a program, you acknowledge and agree to all terms stated above. We reserve the right to modify terms without prior notice.

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